Product Information
Q&A
Dashield Cover Q&A
1. How does your Lifetime Warranty work?
The Ultimum Series comes with a Lifetime Warranty that covers any defects or failures in the product. While it doesnβt last forever, we offer a free, no-questions-asked replacement if any issues arise. Typically, the cover lasts 5-10 years, and with a replacement, it can last up to 20 yearsβlikely outlasting your vehicle! Thatβs why we call it a lifetime warranty.
In addition, we offer a prorated warranty based on the length of ownership:
- 0-6 months: 100% coverage
- 6-12 months: 90% coverage
- 1-2 years: 80% coverage
- 2-3 years: 70% coverage
- 3-4 years: 60% coverage
- 4-5 years: 50% coverage
- 5-6 years: 40% coverage
- 6-10 years: 30% coverage
- 10+ years: 20% coverage
We believe this is the best cover available, with unmatched warranty and customer service.
2. How much is shipping?
All orders within the U.S. and Canada qualify for free shipping. Delivery typically takes 1-3 days, but in rare cases, it can take up to 5-7 days. Please note, shipping times depend on the carrier, so for the fastest updates, we recommend contacting them directly.
3. How can I track my order?
Once your order ships, youβll receive an email with a tracking number. You can use this number to track your package online 24/7.
4. When will I receive my car cover?
Orders usually ship the next business day, and delivery typically takes 1-3 days. However, in certain cases, it may take up to 5-7 days, depending on the carrier. You can check the status directly with them for more precise updates.
5. What if I canβt find my vehicle on your website?
If you donβt see your vehicle listed, please contact us at 714-266-0123 or provide your make, model, year, and any special trim (e.g., Ford F-150 2022 Crew Cab Short Bed) during the order process, and weβll take care of the rest.
6. My coupon isnβt working. What should I do?
Occasionally, there are technical glitches with coupon codes. If this happens, proceed with your purchase and let us know the code via email or in the order notes. Weβll refund the coupon amount when processing your order.
7. My vehicle has modifications. Do you have a cover that fits?
We have over 20 years of experience and offer a wide range of covers to fit most vehicles, even those with modifications. While we no longer offer custom production due to high costs and long wait times, our expertise allows us to provide the best match without extra charges.
8. I recently repainted my vehicle. Is it safe to use a car cover?
Yes, but we recommend waiting at least 30-60 days after a fresh paint job before using a car cover. This gives the paint time to cure properly. Using a car cover too soon may affect the finish.
Need Further Assistance?
Contact one of our Product Specialists Today!
Our customer support services are available 7 days a week 9:00 AM to 5:30 PM PST.
Need Further Assistance?
Contact one of our Product Specialists Today!
Our customer support services are available 7 days a week 9:00 AM to 5:30 PM PST.
Call Us
+ 7145899992Warranty Policy
Warranty Coverage
At DaShield, every cover ships with a warranty that matches its engineering tier. If your cover develops a defect in materials or workmanship under normal use and proper care, we'll repair or replace it according to the schedule below.
Warranty Periods by Product
| Product | Warranty Period |
|---|---|
| DaShield Ultimum | Lifetime |
| Ultimum Lite | 5 Years |
| Vanguard UHD | 5 Years |
| Vanguard HD | 1 Year |
| SoftTec Satin | Lifetime |
Prorated Replacement Schedule
If a warranty claim is approved, the coverage percentage shows how much of the replacement cost we cover β you only pay the remaining balance plus a flat shipping fee. The earlier you reach out, the more we cover.
Ultimum (Lifetime)
| Period | DaShield Covers |
|---|---|
| 0 β 12 months | 100% (free replacement) |
| 1 β 2 years | 85% |
| 2 β 3 years | 75% |
| 3 β 5 years | 60% |
| 5 β 10 years | 50% |
| 10+ years | 40% |
Ultimum Lite & Vanguard UHD (5-Year)
| Period | DaShield Covers |
|---|---|
| 0 β 12 months | 100% (free replacement) |
| 1 β 2 years | 80% |
| 2 β 3 years | 60% |
| 3 β 5 years | 40% |
SoftTec Satin (Lifetime)
| Period | DaShield Covers |
|---|---|
| 0 β 12 months | 100% (free replacement) |
| 1 β 2 years | 85% |
| 2 β 3 years | 75% |
| 3 β 5 years | 60% |
| 5 β 10 years | 50% |
| 10+ years | 40% |
Vanguard HD (1-Year)
| Period | DaShield Covers |
|---|---|
| 0 β 12 months | 100% (free replacement) |
Warranty Shipping Fee
A flat shipping fee applies to replacement shipments so we can get the new cover to you quickly:
- $25 β Contiguous United States
- $50 β Alaska, Hawaii, Puerto Rico
Severe Weather Damage
We understand that storms, hail, flooding, and high winds can be devastating β and sometimes your cover takes the hit for your vehicle. While severe weather damage falls outside the standard warranty, we still want to help. If the damage occurs within your warranty period, we'll offer a 50% discount on a replacement cover. Just reach out with a few photos and a description of what happened.
What's Covered
- Defects in materials (e.g., delamination, seam separation, fabric tearing under normal use)
- Workmanship issues (e.g., stitching failure, zipper malfunction)
- UV degradation within the warranty period (e.g., premature fading, brittleness)
What's Not Covered
To be upfront, there are some situations the warranty doesn't cover β mostly things related to how the cover is used rather than how it's made:
- Damage from misuse, neglect, or improper installation
- Rips or tears caused by vehicle protrusions, antennas, or pulling the cover too tight
- Normal wear like gradual discoloration of the outer surface β this is cosmetic and doesn't affect how the cover performs
- Damage from covering a vehicle that hasn't been washed, is still wet, or is hot to the touch
- Paint or clear coat issues on your vehicle (see our Paint & Surface Care tips below)
- Severe weather damage (see above β we still offer a 50% discount)
- Covers transferred to a different vehicle from the one originally purchased for
- Covers purchased secondhand
Warranty Registration
To make sure we can help you quickly if you ever need to file a claim, please register your cover after purchase. Registration lets us pull up your order details instantly and process your claim without delays. You can register at dashieldcover.com/pages/warranty-registration or by contacting our team.
How to File a Claim
- Make sure your cover is registered β if you haven't registered yet, we can help you do that when you reach out.
- Contact us at info@dashieldcover.com or call 714-589-9992.
- Share your order number, a few clear photos of the issue, and a brief description of what happened.
- Our team will review everything within 5 business days and walk you through the next steps.
We do our best to approve every legitimate claim. In some cases, we may need additional photos or information to make a decision. A replacement cover continues under the original warranty period rather than starting a new one.
Limitation of Liability
Our liability under this warranty is limited to repair or replacement of the cover, or a prorated refund based on the schedule above. We are not able to cover vehicle repairs, painting costs, labor, or other incidental or consequential damages.
Paint & Surface Care
Our covers are designed for use on clean, dry vehicles. If a cover is placed over an unwashed or wet vehicle, trapped moisture, dirt, or chemical residue can sometimes cause paint hazing, dullness, or clear coat spotting. This isn't a defect in the cover β it's a result of the conditions underneath it.
The good news is that hazing or spotting is usually reversible with professional washing and polishing. If this happens to you, our support team is happy to walk you through the recommended steps.
For the best results, we recommend giving your vehicle a good wash and letting it dry completely before putting the cover on.
DaShield Cover
6301 Orangethorpe Ave, Suite B
Buena Park, CA 90620
info@dashieldcover.com Β· 714-589-9992
Need Further Assistance?
Contact one of our Product Specialists Today!
Our customer support services are available 7 days a week 9:00 AM to 5:30 PM PST.
